In all aspects of the funeral arrangements our staff will explain the procedures and legal requirements. Whilst arranging the funeral, we will advise you on costs and charges to be incurred, and provide you with a full written estimate that should be agreed and signed.

We want you to feel happy with the funeral arrangement you have undertaken. The funeral account itself is divided into two separate parts, the Funeral Directors' charges and the Disbursements (expenses we incur on your behalf).

The Funeral Directors' charges contain our professional fees and overhead costs. These include the provision of a 24 hour a day on-call rota, our professional services in making the funeral arrangements, and arranging documentation and necessary personal attendances, the conveyance of the deceased to our private Chapel of Rest, rest rooms and the use of the same until the day of the funeral. Hygienic treatment and attendances to the deceased are also considered very important by our company. The last time you saw a loved one may carry a distressing memory, perhaps in hospital or for the purposes of identification.

Disbursements
Disbursements are fees that we pay out on behalf of the family. This means tht any requirements you may have such as extra flowers, newspaper announcements etc. can be ordered and paid for by us, and the charges passed on to you in the funeral account.

Doctor's Fee or Cremation Forms
No one can be cremated until the cause of death is definitely known. There are two cremation certificates, each of which must be signed by a different doctor. These certificates must be paid for and listed under disbursements on our estimate and account. The cremation certificates are not required when the death is referred to the Coroner.